- How do I become a member at Tapprs?
- Click here to register for FREE. We approve within 3 hours in many cases so that you could rent equipment on the same day if you submit right details.
- Points to note:
- We will note down your IP address and other details and in many cases, we do a physical verification.
- Show your ORIGINAL IDs during your first rental. Without originals, we will reject your first request! If you are opting for home delivery, keep originals ready for verification.
- In a few cases, we may ask for a reference or even a deposit.
- Do you charge a deposit?
- We do not charge a deposit. We verify all of our customers
before accepting a request. However, on a case to case basis, we do
require a deposit from a few customers. - If you are a student, we do not give out equipment worth Rs 25,000
or more unless your parent / guardian gives us written consent to cover
for our damages, if at all it happens.
- We do not charge a deposit. We verify all of our customers
- What are the terms & conditions?
- Click here for it.
- How do I rent from Tapprs?
- Make sure you’ve read our terms and conditions.
- Login to your account and place request online.
- Await admin approval. Confirm reservation by paying the FULL rental fee as advance (bank transfer).
- Pick up items from our office or opt for home delivery.
- Use item and return.
- How is rental calculated at Tapprs?
- At Tapprs, the rental starts the minute the item is picked up by you and ends the minute it is handed back.
- What is your home delivery & pickup policy?
- We charge Rs 100 flat for delivery anywhere in Bangalore.
- If its a busy day, we may NOT be able to offer home delivery.
- If there’s no one at home to accept delivery, you will still be
charged for delivery. We may not be able to reschedule delivery at the
last minute or re-deliver after a failed attempt. - If you want to change your delivery or pickup schedule, we can give
our best attempt to do so. But in many cases, we cannot accept last
minute changes.
- Is the equipment in good condition?
- We do chart tests, check & clean every item before it is given out & received.
- We either service or dispose off equipment that we deem unfit to rent. Our internal checks are stringent.
- We guarantee that all our equipment is in very good working condition
and should produce images as expected. Do keep in mind that our
equipment is used regularly and might have cosmetic scratches &
marks. There may be a little internal dust in few lenses (esp telescopic
zooms).
- Can I reserve an item so that I can be assured of its availability?
- We DO NOT accept reservations for 1 day rentals less than Rs 1000 in value. They are first-come-first-served basis only.
- Yes, we accept reservations on 2 or more day rentals for upto 90 days in advance.
- XYZ has a lower day rate than yours. Will you match their low rate?
- No, we can’t afford to do that! We do not want to cut corners just to give a lower rate.
- All our equipment is in excellent working condition and backed by
our quality guarantee. We take pride in the quality of our equipment.
That costs a bit more. - We either service or dispose items that we deem unfit to rent. Our
internal checks are stringent. Renting an item until its last breath is
not our idea of a great rental house! - If you think the quality of our item is not good, let us know within 12 hours and we will reverse the entire rental fee.
- What is your cancellation policy?
- Full refund if cancelled before 7 days of rental start date. For eg,
if you want to rent from Aug 10, then you could cancel anytime on or before Aug 3 for full refund. - If cancelled within 7 days of rental start date, then you will be charged 1 days rental fee for every reserved item.
- Full refund if cancelled before 7 days of rental start date. For eg,
- I reserved it for 4 days, but am done with the shoot in 2 days. Can I return it earlier than planned?
- Yes.
- We will retain a 50% fee for the remaining days and credit your
account with the amount. You could use it for subsequent rentals. - Cash will NOT be refunded.
- Will you let me renew the rental?
- Yes, if we do not have anyone else in the queue.
- No, if we have someone waiting for the item already.
- What if I delay return without notifying you?
- We send you a reminder. We will also try calling you on all the numbers given by you.
- Upon return of item within 3 delayed days, we charge you at twice
the daily rates for the delayed days (medical emergency is the only
exception). - If delayed beyond 3 days and still not reachable, we will be forced
to initiate recovery proceedings including handing over your case to our
legal & recovery advisors.
- Do you buy used equipment?
- Generally, we avoid used equipment so that you get the benefit of good quality equipment.
- If the equipment is in excellent condition and is less than 1 year old, we may consider buying it.
- I need the item for only Sat & Sun. But I can return on Monday evening only. Can you charge me only for Sat & Sun and waive off Monday, after all I wont be using the lens on Monday?
- Would you like to work for free at your office?
We don’t! Whether you use it or not, we consider it as a rental day!
However, do keep an eye on the offers we run from time to time and you
may land a deal .
- Would you like to work for free at your office?