Frequently asked questions

  • Click here to register. Once the registration is done, wait for a call from our verifications team. Also, you will have to pay Rs 501 by online transfer from an account matching your name - this is a nonrefundable amount. We will issue rental credit worth Rs 500 and that can be used against orders placed within a year. Please note that we do not accept this payment by cash or cash deposit in our bank account or cheque.
  • We will note down your IP address and other details and in most cases, we do a physical verification.
  • Show your ORIGINAL IDs during your first rental. Without originals, we will reject your first request! If you are opting for home delivery, keep originals ready for verification.
  • In a few cases, we may ask for a reference or even a deposit.
We do not charge a deposit. However, there is a limit on how much one customer can rent (refer #13). Also, in a few rare cases, we might request a deposit.
  1. Make sure you've read our terms and conditions.
  2. Login to your account and place request online.
  3. Await admin approval. Confirm reservation by paying the FULL rental fee as advance (bank transfer is preferred, we do NOT accept credit or debit cards).
  4. Pick up items from our office or opt for home delivery (please check with us if we can serve your area).
  5. Use item and return.
One rental day is 24 hours from the time you pickup the equipment. You can pickup at any time between 10am to 6.30pm. If you pickup at 5pm on day 1 and return before 11am on day 3, it will still be calculated as 1 day. After 11am, it will be counted as 2 days.
  1. We charge Rs 100 flat for delivery in Bangalore. Please check with us if your area is under our delivery limits. If its a busy day, we may NOT be able to offer home delivery.
  2. If there's no one at home to accept delivery, you will still be charged for delivery. We may not be able to reschedule delivery at the last minute or re-deliver after a failed attempt.
  3. If you want to change your delivery or pickup schedule, we can give our best attempt to do so. But in many cases, we cannot accept last minute changes.
  1. We do chart tests, check & clean every item before it is given out & received. We either service or dispose off equipment that we deem unfit to rent. Our internal checks are stringent.
  2. We guarantee that all our equipment is in very good working condition and should produce images as expected. Do keep in mind that our equipment is used regularly and might have cosmetic scratches & marks. There may be a little internal dust in few lenses (esp telescopic zooms), but will have no impact on image quality.
  3. If you have any issues with the item, please inform within 6 hours of receipt of the item. Hence we request you to check the item immediately upon receipt.
Yes, we accept reservations for rentals for upto 90 days in advance.
  1. Full refund if cancelled before 7 days of rental start date. For eg, if you want to rent from Aug 10, then you could cancel anytime on or before Aug 3 for full refund.
  2. If cancelled within 7 days of rental start date, then you will be charged 1 days rental fee for every reserved item.
  1. Yes, if we do not have anyone else in the queue.
  2. No, if we have someone waiting for the item already.
No. Also, we do not accept rentals ending or beginning on Sunday.
  1. Please keep us informed in case of an unavoidable delay. Uninformed delays will be levied rentals at twice the rate for the number of delayed days.
  2. If there is no response from you on the day of return, we will try to reach you by phone and email ourselves. If you are not reachable even after 48 hours from time of return, we will be forced to take action including handing over your case to our legal & recovery personnel.
Each customer has a pre-assessed limit on how much he could rent from us. If the limit is crossed, we will ask the customer to reduce the items in the order to approve the same. This limit is reassessed regularly and raised for customers with good rental behaviour. Please contact customer care for further details.