Any utility bill issued within last 45 days - either electricity, gas, water or broadband bill. Bank statements are accepted too, but should have at least 1 transaction in last 45 days. Mobile phone bills are NOT accepted.
One rental day is 24 hours from the time you pickup the equipment. You can pickup at any time between 10am to 6.30pm. However, if you pickup at 6pm on day 1 and return before 11am on day 3, it will still be calculated as 1 day. After 11am, it will be counted as 2 days. Orders cannot end on Sundays and have to be returned before 6.30pm on Saturday.
We do chart tests, check & clean every item before it is given out & received. We either service or dispose off equipment that we deem unfit to rent. Our internal checks are stringent.
We guarantee that all our equipment is in very good working condition and should produce images as expected. Do keep in mind that our equipment is used regularly and might have cosmetic scratches & marks. There may be a little internal dust in few lenses (esp telescopic zooms), but will have no impact on image quality.
If you have any issues with the item, please inform within 6 hours of receipt of the item. Hence we request you to check the item immediately upon receipt.
Please keep us informed in case of an unavoidable delay. Uninformed delays will be levied rentals at twice the rate for the number of delayed days.
If there is no response from you on the day of return, we will try to reach you by phone and email ourselves. If you are not reachable even after 48 hours from time of return, we will be forced to take action including handing over your case to our legal & recovery personnel.
Each customer has a pre-assessed limit on how much he could rent from us. If the limit is crossed, we will ask the customer to reduce the items in the order to approve the same. This limit is reassessed regularly and raised for customers with good rental behaviour. Please contact customer care for further details.